Wisconsin-based Johnsonville Sausage is the number one national
brand of brats, Italian sausage, smoked-cooked links and fresh
breakfast sausage links. Johnsonville Sausage products are
available in 39 countries including France, Japan, Canada, Hong
Kong, China, Mexico and the United States. Johnsonville employs
1,000 members. Each of them takes ownership of product quality to
ensure the excellence and "Big Taste" of Johnsonville Sausage.
Founded in 1945 by Ralph F. & Alice Stayer, the company remains
privately owned today.
Position Overview:
The MIS Deskside Technician is the front line of our MIS team and
the first impression to internal/external customers. This is a
great opportunity to provide exceptional customer service while
leveraging your technical knowledge and expertise. We are looking
for someone with strong communication and analytical skills, and
the ability to work effectively with customers and co-workers. The
ideal candidate should be motivated and self-directing with
excellent diagnostic ability, interpersonal and communication
skills, and focused on delivering exceptional customer
service.
Why This Is A Great Job For A Person Who Wants To Accept Nothing
Less Than Personal Greatness-
You get to:
Provide on-going support remotely or in person for computer
hardware problems, software issues, MAC requests, and service
requests.
Assist in establishing and maintaining processes and
procedures.
Demonstrate your creative and analytical problem-solving skills to
troubleshoot, diagnose and resolve problems for users.
Share your knowledge of LAN/WAN technologies.
Be involved with new applications, processes, and projects.
Display your strong customer service skills when working with
customers. This includes consistent follow through using
appropriate communication tools, providing options and alternatives
for problem resolution, and projecting a positive and professional
demeanor.
Research and provide recommendations for future expenditures.
Qualifications-
What You Bring To The Job:
Bachelors or Associates degree in Information Systems or Computer
Science required
Minimum of one year of professional work experience in information
systems required, preferably in a technical support role
Demonstrated understanding of computer science concepts and a
comprehensive understanding of various operating systems,
networking, systems analysis procedures and techniques, computer
hardware, and a variety of software applications
Working knowledge of laptop and desktop computers
Proficiency in the following: desktop operating system, hardware
technologies, common business software (e-mail, MS Office), virus,
spyware, and adware removal
Working knowledge of networks, VPN support, Cisco switches and
routers
Exceptional customer service and interpersonal skills, with a focus
on rapport-building, listening, and questioning skills. Ability to
present ideas in user-friendly language
Working knowledge of a range of diagnostic utilities
Strong documentation, time management, and organization
skills
Additional Requirements:
Willingness to work hours outside of normal shift as needed
Ability to travel between remote facilities
On-call rotation (7x24) with other team members
Hours: Monday through Friday, 8:00-5:00 with some flexibility in
schedule; 24/7 on-call pager rotation
Travel: Occasional travel between remote facilities--Watertown, WI;
Momence, IL; and Holton, KS)
We value the diversity of our workforce and we embrace the
principles of Equal Opportunity Employment.
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